Privacy Policy

1. Introduction

Welcome to Poolport. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

By using Poolport, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (profile picture, bio, location)
• Payment information (processed through secure third-party payment processors)
• Location data (when you enable location services)

2.2 Usage Information

We automatically collect certain information when you use our services:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of access)
• Usage patterns (features used, interactions with other users)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To communicate with you about your account, bookings, and our services
• To personalize your experience and provide relevant content
• To facilitate connections between users (venues, players, clubs)
• To send promotional communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your profile information may be visible to other users as part of the service functionality
• With service providers: We may share information with third-party service providers who perform services on our behalf
• For legal reasons: We may disclose information if required by law or to protect our rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With your consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can update or correct your information through your account settings
• Deletion: You can request deletion of your account and associated data
• Opt-out: You can opt-out of promotional communications by adjusting your preferences
• Data portability: You can request a copy of your data in a portable format

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these facilities.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@poolport.app
Phone: +27 69 715 0836
Website: https://poolport.app